Terms & Conditions

1. Acceptance of Terms

By accessing and using the Carolina Pedal Works website (carolinapedalworks.com), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. Services

Carolina Pedal Works is a full-service bike shop, taproom, and espresso bar located in Hickory, NC. Our website provides information about our products, services, events, and allows customers to communicate with our team via live chat.

3. Live Chat & SMS Terms

Our website offers a live chat feature for customer inquiries. By using the live chat:

• You agree to provide accurate name and email information
• Providing your phone number is optional; it is not a condition of using the chat or making a purchase
• If you provide a phone number and check the SMS consent box, you agree to receive SMS replies from Carolina Pedal Works related to your inquiry
• SMS messages are limited to customer service responses — no marketing or promotional messages will be sent
• Message frequency varies based on your inquiries (typically 1–5 per conversation)
• Message and data rates may apply
• You may opt out of SMS at any time by replying STOP
• Reply HELP for assistance

4. Product Information & Pricing

We make every effort to display accurate product information and pricing. However, errors may occur. We reserve the right to correct any errors and to update information without notice. Prices displayed online may differ from in-store pricing.

5. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Carolina Pedal Works or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

6. User Conduct

When using our website and chat services, you agree not to:

• Provide false or misleading information
• Use the services for any unlawful purpose
• Attempt to interfere with the website's operation
• Harass, abuse, or threaten our staff through any communication channel

7. Limitation of Liability

Carolina Pedal Works shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability shall not exceed the amount you paid for the specific product or service in question.

8. Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free operation of the website.

9. Governing Law

These Terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Catawba County, North Carolina.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Continued use of the website constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Contact us at:

Carolina Pedal Works
883 Highland Ave SE, Hickory, NC 28602
info@carolinapedalworks.com
(828) 212-3435