Privacy Policy

    Last updated: April 29, 2026

    1. Introduction

    Carolina Pedal Works ("we," "us," or "our") operates the website carolinapedalworks.com and the physical retail location at 883 Highland Ave SE, Hickory, NC 28602. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our live chat, or interact with us via SMS.

    2. Information We Collect

    We may collect information you provide directly, including:

    • Name and email address (when you initiate a live chat)
    • Phone number (if you provide it for SMS communication)
    • Chat message content and conversation history
    • Contact form submissions
    • Information related to bike service requests or purchases

    3. How We Use Your Information

    • To respond to your inquiries via live chat and SMS
    • To process service appointments and bike orders
    • To send transactional messages related to your inquiries
    • To improve our website and customer experience
    • To comply with legal obligations

    4. SMS Communications

    Carolina Pedal Works operates an SMS customer-care program. You can opt in by submitting the form on our SMS Updates page, by providing your phone number and checking the SMS consent box on our website chat, or in person at our shop when you provide a mobile number for service-related text updates. The opt-in disclosure reads:

    "By submitting this form and checking the box below, I agree to receive SMS text messages from Carolina Pedal Works at the phone number provided, related to my service inquiries, appointment reminders, and order updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Consent is not a condition of any purchase."

    By opting in, you consent to receive SMS messages. Key details:

    • SMS messages are limited to customer service responses, appointment reminders, and order/service notifications
    • Message frequency varies based on your activity — typically 1–5 messages per inquiry or appointment
    • Message and data rates may apply depending on your carrier and plan
    • You can opt out at any time by replying STOP to any SMS message
    • Reply HELP for assistance, or contact us at info@carolinapedalworks.com / (828) 212-3435
    • We do not send marketing or promotional SMS messages
    • Consent is not a condition of any purchase
    • Compatible with all major U.S. carriers. Carriers (including T-Mobile) are not liable for delayed or undelivered messages

    Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing purposes. Phone numbers and SMS opt-in data, including consent records, are used solely to operate the customer-care SMS program described above and are not sold, rented, or shared with third parties for marketing or promotional purposes. Information sharing with subcontractors of the SMS messaging program (e.g., the SMS delivery provider) is limited to what is necessary to deliver the messages you have requested.

    See our SMS Terms & Conditions for the full program terms.

    5. Data Sharing

    We do not sell, trade, or rent your personal information. We may share data with trusted service providers (e.g., our hosting platform, SMS delivery service) solely to operate our services. We may also disclose information when required by law. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

    6. Data Security

    We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

    7. Cookies

    Our website may use cookies and similar technologies to enhance your browsing experience. You can configure your browser to refuse cookies, though some features may not function properly.

    8. Third-Party Links

    Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

    9. Children's Privacy

    Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

    11. Contact Us

    If you have questions about this Privacy Policy, contact us at:

    Carolina Pedal Works
    883 Highland Ave SE, Hickory, NC 28602
    info@carolinapedalworks.com
    (828) 212-3435